Within our service offering, duty of care has been a constant feature and even more prominently during the Covid 19 pandemic. We understand that people are a fundamental asset for any business; hence, safe travel as a priority cannot be overly stated.
Travel Cue models a structured risk management process supported by our robust data management to mitigate and manage risks. We provide in-house solutions and integration with third party service safety companies to ensure customisable solutions for our customers.
Our duty of care encapsulates Traveller Tracking, Crisis Management and Coordination & Advisory.
• Traveller Tracking – Through our own proprietary point-of-sale application, we can track traveller within seconds (itinerary based tracking), leveraging on data management towards mitigating any potential scenario.
• Crisis Management – Our emergency protocols are aligned with our customers’ emergency procedures and the designated stakeholders will be notified within the agreed time frame, should there be any affected travellers.
• Coordination & Advisory – Travel Cue endeavours to maintain a robust channel for sharing information that influences travel at various touch points. We pro-actively keep customers informed and engage them at various levels with initiatives such as travel advisory, travel survey etc. Our travel advisory contains information that pre-empts situations in which travellers may find themselves and disseminates this information as things unfold e.g. Strike at airports, Airline Disruption etc.
Our duty of care model acts as a multi-level facility to advise travellers and key stakeholders of potential and actual incidents such as weather-related disruptions or for that matter accidents. This also ensures that we maintain a communication channel for keeping in touch with our customers at all levels.
With the fluidity of country-specific restrictions and controls imposed on borders and travel, sometimes mid-flight – blindsiding the airlines, travellers and of course the travel arrangers, duty of care management has taken added significance.
As countries progressively reopen, albeit safely, Travel Cue will continue to provide comprehensive advisories & alerts on country restrictions and updates; empowering your travel programme every step of the way.
